A Relentless Commitment to Quality

We are happy to report that through listening to the needs of our clients and a strong dedication to our work,

Valicom has scored a 3.98 out of a total of 4.0 points for overall customer care

 this past quarter. To keep an open line of communication between our clients and our team of experts, each quarter we ask for feedback through a survey.

In Times of Change

The Pandemic hasn’t been a walk in the park for Valicom. We’ve made adjustments, like many. Companies from every industry have been affected and our clients come from such industries that have been hit hard. We turned any outward focus inward and made sure we were pivoting with our clients.

In times of adversity, Valicom has been able to make decisions and think quickly. How? Our founding values point us in a clear direction of what is right and wrong. Matter of fact, when you walk into Valicom’s office space, our values are painted on the wall, big for everyone to see. Our values include:

• Passion

• Inspiration

• Innovation

• Authenticity

• Memorable experiences

• Enduring connections

 Our values are not the only factor that has kept us afloat during the pandemic. Valicom has faced adversity before. The 2008 recession certainly was not an easy time for Valicom, or anyone for that matter. From our experiences in 2008, it made it easier to know what to do in trying times such as 2020. Learning from our past is a solid advantage compared to newer companies in the technology space.

 Lastly, there’s no way we could have made it through this difficult time without the amazing team found at Valicom. We have professionals from telecom analysts to marketing managers who stepped up their game to think outside the box and make the experience for our clients the best it could be. We always say we have the best team on the field (yes, we’re tooting our own horn here!)!

 We are very grateful for our amazing clients, those who have been with us from the start, as well as those who are newer to the team of technology expense management superheroes! When it comes to customer care, consistency is key to ultimate client satisfaction. Amidst a dramatic shift in our economy today, relationships and service are differentiators to preserve important relationships.

According to Trust Pilot, “As much as consumers understand that times of crisis mean it’s not business as usual, communities coming together and word of mouth traveling much faster are likely to keep consumers’ expectations at a high level.

In 2020, purchasers are empowered like never before, and delivering great customer experiences now can help businesses drive loyalty and revenue in the long run. Downplaying the importance of customer experience and customer service in difficult times is no longer an option for businesses out there, as the voice of the customer continues to get louder every day.”

A HEALTHCARE CASE STUDY

What does a Valicom collaboration look like?  

Here’s the story of one of our healthcare clients!

 This healthcare client has a system with over 100 years of experience creatubg fresh approaches to today’s healthcare challenges, including on-going enhancements to maximize resources to provide the best care possible. They came to us with 7 hospitals and over 6,800 staff members.

 Their business challenges included:

•  Reviewing and processing invoices

• On-time bill payment

• Regularly auditing invoices – had too many invoices to keep up with

• Mergers and acquisitions of clinics hindered control of overall telecom environment

• Had more important IT tasks that they wanted to focus on

 The Solution:

 At the end of the day, Valicom was able to deliver an almost-immediate return on investment and have now maintained a productive relationship for over ten years.

 We were able to save this client $700,000, which was 30% of their telecom spend. This does not account for time/salary savings, but hard dollar savings derived from expense management monitoring, install changes, invoice errors, credits, unused services, and more!

 We work with our clients to come up with the best solution for their technology environment. Every company is unique and should be treated that way. We work with a variety of verticals, including healthcare, hospitality, and energy management companies. We specialize in cloud expense management, contract management, invoice management and payment, IT inventory management, telecom expense management, utility bill management, and more!

 We are in the business of decreasing time spent on mundane tasks, increasing efficiencies, and LOWERING UNNEEDED COSTS. We would love to hear from you!