TEM – Told by Our Clients

Since before Valicom began, Founder and CEO, Nancy Peckham, has been collecting feedback from customers through surveys. Now, every quarter we send our clients a customer satisfaction survey.

We have data dating back to 2009 allowing us to make the appropriate changes to Valicom’s technology, Clearview, year over year. By continuously listening to our customers and the way the market takes shape, we stay relevant in the technology and expense management space.

We are excited to share that this past quarter we received a 3.99 OUT OF 4 STAR SATISFACTION RATING!

Here’s what our clients are saying:

“The service provided by Valicom is top notch. I know that I have a team supporting me and adding value by taking care of day to day task along with providing project management on the larger task.”

And

“Our team with Valicom is very knowledgeable regarding telecom services and understand the goals of our engagement. We value the consulting they provided to us during the renegotiation of a large telecom contract. They have also audited our invoices for billing discrepancies and submitted disputes with the vendors, resulting in credits. They also audited zero usage mobility services that the company continued to pay for with no usage. With their help, we were able to cancel many of these lines saving the company money.” 

We are currently working on a refresh of our TEM software, Clearview. What made us decide to make these enhancements? You guessed it! The information we receive by talking with our customers!

What does TEM offer?

TEM stands for telecom expense management.

TEM is a process you can do yourself, with a web-based software like Clearview, or you can partner with a firm like Valicom to do some or all of these TEM services for you.

TEM INCLUDES:

• Building real-time IT inventory (software)

• Gathering bills and identifying overcharges (audit)

• Searching for contract violations (support)

• Optimizing your telecom environment to save (support)

• Negotiating with vendors to get a better deal (support)

To conduct business today, you need tools and you need technology including telephones, smartphones, tablets and laptops with cellular data plans, the list of IT expenses goes on and on.

Over time, the list not only gets longer as new technology hits the market, but the number of people within your organization who needs the technology goes up. All of that leads to complexity, and complexity leads to errors.

• Forrester Research estimates that “billing errors average 5% to 12% of telecom services budgets”

• In 27 years of doing telecom audits, we’ve found that over 15% of invoices have some type of error

IF YOU’RE NOT WATCHING FOR ERRORS, YOU DON’T SEE THEM.

In one client example, a healthcare facility had torn a building down. They later found they had been getting billed, and had been paying for, 50 landline telephones in a ghost building that was now a parking lot.

FOR TWELVE YEARS.

Now that is a huge error, and you think you’d find it yourself – but guess what? With complexity also comes the manual workload required to gain control. Your telecom and IT asset management may include tens, hundreds or thousands of monthly invoices, circuits and devices. 

This points to a rising need for automated expense management processes, whether in-house or outsourced. According to Gartner, “at the heart of any TEM offering is an automated software platform used by the business or by an external service provider managing a company’s telecom invoices and assets.”

As stated by the AOTMP report The Value of TEM to SMB (small-to-mid-sized-business), “Those with a TEM program save 22% more than companies who do not.” 

Want to know more about TEM? We’re only a phone call or email away – don’t hesitate to reach out. Contact us at 800.467.7226 or sales@valicomcorp.com.

ABOUT THE AUTHOR: BRITTANY PECKHAM

Brittany grew up in Oregon, Wisconsin and graduated from the University of Wisconsin Business School with a Bachelor’s degree in Management and Human Resources with an emphasis in entrepreneurship. Brittany has been working with Valicom for many years creating content for the TEM industry to deliver the many benefits users and organizations can experience in utilizing TEM services. With a passion for social media marketing, Brittany enjoys applying creativity throughout various areas of her life while expressing creativity in everything she does and loves being consumed in projects, from start to finish.