Wireline Telecom Invoice Auditing Tips

This is where the rubber meets the road.  Old school landline telecom invoice auditing.  Every piece of paper that comes into your office from a carrier is a place to save money.  Incorrect charges, setup fees you were never supposed to pay, items not billing to contract terms – there are a lot of reasons you are paying too much for your telecom services.

Let’s start with wireline best practices.

Telecom Invoice Auditing – Cursory Audit Items

Here is what you need to be watching for every time – the “easy stuff” that you should be able to find in a cursory overview of your telecom invoices.  Clearview makes this a lot easier, as it automatically flags a lot of these items.  (Get a Demo to see how)

• 3rd party billing

• Local calling plans

• Low and/or no usage lines

• LD calls on LEC invoices

• Inside wire maintenance

• Usage rate compliance

• Slamming

• 900/976 unauthorized calling

• Installation, termination & repair charges

• Thrifty invoices

Telecom Invoice Auditing – Comprehensive Audit Items

If you’re doing a more thorough audit, or having a telecom expense management firm like Valicom do it for you, these are the deeper items they should be looking for. We also use Clearview when we perform audits.  (Get a Demo to see how)

• CSR analysis

• Contract compliance

• Contract audit & review

• Voice & data network optimization

• Network services analysis