Continuous Care for Our Clients

Our customers are our number one priority – It’s the combination of a great team and continuous feedback from our clients that allows us to adjust and improve to ensure a top notch customer experience. One of the ways we collect data from our clients is through a customer satisfaction survey, sent out on a quarterly basis. Our survey is based on 8 specific categories:

• Professionalism

• Overall Expectation

• Communication

• Quality and Accuracy

• Understanding Client Needs

• Responsiveness

• Meeting Deadlines

• Overall Value

It has been 20 years since Valicom’s first client satisfaction survey was distributed, and since then Valicom has pulled the constructive pieces of feedback and applied the comments and recommendations into Valicom’s products and services. For example, we have exciting updates being developed for our Clearview software as we speak. It’s a secret but stay tuned for sneak peeks!

For quarter 1 of 2020, we are excited to announce that our satisfaction survey results totaled 3.97 out of 4.0 starts!

Here are a few comments from our clients.

“The savings were in line with what we expected would be found. Overall the savings exceed the cost of using Valicom.”

“Very actively engaged account support with constant communication via scheduled weekly calls, ad hoc calls as needed, and follow-up emails.”

“Valicom is very good at understanding our needs.”

“Valicom continues to provide value because this allows my team to focus on the end user instead of dealing with carrier issues.”

“Overall the level of service has gone up considerably. Valicom has done a wonderful job of handling our requests and responding in a timely manner. Great job.”

Our Software and Services

Valicom’s dedicated software developers built the Clearview TEM software from scratch and continuously releases enhancement tools based on external data and customer requests.

Clearview is SOC II certified to meet your security needs.

• Scalable: Multi-user, permission-based access for SMB to enterprise.

• Integrated: Manage everything. Wireline. Mobile. Servers. Data. All in one place.

• Web-Based: Reliable, secure, IT-free and easy to deploy.

• Full Featured: Inventory management, invoice auditing, invoice payment, cost allocation, reporting and more.

• Integrates with Accounts Payable: Get invoice data feeds directly to your AP system.

• Multiple Delivery Options: Can use alone or paired with professional services.

  *When choosing a TEM software, make sure they build the solution in-house so your vendor can troubleshoot and enhance features as quickly and painlessly as possible.

Want to know more about your unique telecom environment?

ABOUT THE AUTHOR: JEFF POIRIOR

Jeff brings 25 years of telecommunications and information technology management experience in voice and data networking, server support, and telephony and security; with a significant emphasis on customer service. Prior to joining Valicom, he was chief of the infrastructure support section for the Wisconsin Department of Transportation. Jeff was the vice president of operations for CC&N, overseeing telecommunications, help desk, data and desk side support services. Prior to that, he served as the associate director of technical resources for Covance, responsible for managing systems and network operations supporting 1700 users in Wisconsin and Virginia. He has also led data center operations at Magnetek Electric, supporting mainframe systems, client/server applications, telephony systems, and computer-aided design. Jeff holds a bachelor’s degree in business administration from Cardinal Stritch University and a master’s degree in business administration from University of Phoenix. In addition, Jeff is a past board member of the Wisconsin Telecommunication Association.