The Top 5 Questions Businesses Ask When Choosing a Telecom Expense Management Partner

When it comes to outsourcing telecom expense management (TEM), businesses often have numerous questions to ensure they select the right partner. Based on surveys, here are the top five questions companies ask when choosing a TEM provider, and how Valicom addresses these concerns.

1. What Experience Does the TEM Provider Have?

Experience is paramount when selecting a TEM partner. Businesses want to know the provider’s track record, including the number of years in the industry and their client portfolio.

Valicom’s Answer: With over 30 years in the TEM industry, Valicom has a proven history of delivering exceptional results. Our longevity speaks to our expertise and ability to adapt to the ever-changing telecom landscape. We’ve helped numerous clients across various industries streamline their telecom expenses, ensuring they get the best value for their investments.

2. How Transparent Are Their Processes and Reporting?

Transparency in processes and reporting is crucial. Companies need to trust that their TEM partner is providing accurate, detailed, and comprehensible reports.

Valicom’s Answer: At Valicom, we pride ourselves on our transparent processes and clear reporting. Our clients have access to our web-based Clearview TEM platform, which offers real-time visibility into their telecom expenses. Detailed reports and dashboards provide comprehensive insights, ensuring that you always know where your money is going and how it’s being managed.

3. What Cost Savings Can Be Expected?

Understanding the potential cost savings is a primary concern for businesses looking to outsource their TEM. They need concrete examples of how the provider has saved money for other clients.

Valicom’s Answer: Valicom’s clients typically see a reduction of 20-40% in their telecom expenses. We achieve these savings through rigorous invoice auditing, contract optimization, and proactive dispute management. Our focus on long-term vendor partnerships, averaging 8 years and some extending over 15 years, ensures consistent cost efficiency and value.

4. How Is Customer Support and Communication Handled?

Effective communication and support are essential for a successful partnership. Businesses want to ensure that their TEM provider is responsive and proactive in addressing their needs.

Valicom’s Answer: We believe in personalized, high-touch customer service. Each client is assigned a dedicated account manager who understands their unique needs and goals. Our team is always available to answer questions, provide updates, and address any concerns. This commitment to exceptional customer service is a key reason why our client relationships are both strong and enduring.

5. What Innovations Do They Bring to the Table?

In a rapidly evolving industry, businesses want to partner with a TEM provider that leverages the latest technologies and innovations to drive efficiency and value.

Valicom’s Answer: Innovation is at the heart of Valicom’s approach. Our Clearview TEM platform is continually updated with new features and capabilities to keep pace with technological advancements. Additionally, our team is always exploring new strategies and tools to enhance cost management, improve service delivery, and provide actionable insights. This dedication to innovation ensures that our clients are always at the forefront of telecom expense management.

Conclusion

Choosing the right TEM provider is a critical decision for any business looking to optimize their telecom expenses. By addressing these top concerns—experience, transparency, cost savings, customer support, and innovation—Valicom demonstrates its commitment to delivering exceptional value and service. Our long-standing client relationships, some spanning over 15 years, are a testament to our effectiveness and reliability. If you’re looking for a trusted partner in telecom expense management, Valicom is here to help you achieve your goals and drive your business forward.