Top Rated IT Solutions

For every challenge, there is a solution. Unfortunately, finding the best solutions often takes time. That’s why we’ve put this blog together with IT solutions we feel every company should consider.

Help Desk Solutions

According to an article written by DPM, there is a series of requirements you want to consider when looking to a Held Desk Solution that is the right fit. Some within this list are:

• How’s the user interface (UI)? – design

• How’s the usability of the software?

• Can you integrate with other tools?

• What’s the value for your dollar?

A few softwares that rank high using these criteria are, Live Agent, Jira Service Desk, and HubSpot Service Hub. Be sure to check out the article by DPM for a closer look at the best of the best in help desk software!

Configuration Management Solutions

Software configuration management tools (SCM) track and control changes within a software. It’s used by IT professionals to track these environments, identifying where a changes are made and by who.

This is important to prevent problems from occurring, and making sure the entire upgrade process runs smoothly.

An article titled “11 Best Software Configuration Management Tools” has images and details necessary to choose the best software for your IT department.

TEM Solutions

Telecom expense management (TEM) allows companies to reduce costs and take control of IT assets. Expert contract negotiation with vendors can lock in the best rates. While, bill payment services will avoid late fees and save time.

This is our wheelhouse, and we stand strong that our solution is the best. Each quarter we ask our current clients to fill out a satisfaction survey and we have held an average of 4.92 stars from the beginning. The reason we do these surveys is so that we can provide the best services possible, continuing to improve as your environments shift and grow.

We become part of your team and you can expect hands on 24/7 support. Some of our key features include:

• Over 60 stock reports

• Custom reporting capabilities

• Wireless and wireline optimization

• End to end invoice processing

• Bill auditing tools

• and more!

Has your department implemented a free cost savings analysis? It’s painless and could identify thousands to hundreds of thousands of dollars in savings!

ABOUT THE AUTHOR: NANCY PECKHAM

Nancy began her career in telecommunications in 1983 as an account executive with Republic Telecom, a regional long distance carrier. She was named district sales manager for the Wisconsin region in 1987 when Republic Telecom was acquired by Mid American Communications. She recognized a need for independent, objective telecommunications consulting which led her founding Valicom. Since its launch in 1991, Valicom has been a leader in providing telecom expense management solutions and serves enterprise and mid-market clients in a variety of industries and verticals across the U.S. Nancy earned a bachelor’s degree in psychology from the University of Wisconsin-Madison, founded and served as president of the Telecommunications Professionals of Wisconsin (TPW) from 1989-1992, and was executive vice president on the board of directors of the Society of Telecommunications Consultants (STC). Nancy is also a founding member and executive council chair of the Independent Telecommunications Expense Management Association (i-TEM).