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TEM Glossary | Valicom

Your understanding of Technology Expense Management (TEM) terminology begins here with Valicom.This TEM glossary explains the most common terms in simple, approachable language to help you understand, manage, & optimize your telecom environment.

Cramming

Definition:

Adding unauthorized charges to bills, often by third parties. Detecting it requires careful invoice reviews to secure refunds.

Usage Example:

Valicom’s review caught cramming, securing a refund.

Suggested Terms

Custom Services ➜ Custom Reports ➜ Customer Service Record (CSR) ➜

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